FAQ
[Principles of Strategy] What is the difference between hedging strategies and unilateral thinking?
2025-12-24
How to view positions/transactions? Is it normal not to hold a position for a long time?
2025-12-24
[Principles of Strategy] How to view floating profits and floating losses?
2025-12-24
[Strategy Description] Why are profits sometimes not even, but losses are even?
2025-12-24
What is the stop-loss ratio? Fixed?
2025-12-24
[Website Page] What data can administrators/users see on the home page?
2025-12-24
[Futures Account Configuration] How to modify policies/parameters for an approved account?
2025-12-24
[Computing Power/Disable] Can I close my position and deactivate it? Can I refund my recharge power?
2025-12-24
[Profit Factor] How long will it take to be profitable? What factors are affected?
2025-12-24
[CTP] What is CTP? What's the use?
2025-12-24
[Marketing] Why not just wait for your account to be profitable before promoting it?
2025-12-24
[Strategy Principles] What is the difference between this platform's strategy and common follow-up?
2025-12-24
[Exchange] Will the exchange target programmatic strategies?
2025-12-24
[Robot/Labor] Why do many people choose programmatic tools?
2025-12-24
How to configure single account funds and multiple accounts more securely?
2025-12-19
[Account/Login] How to retrieve the login password?
2025-11-22
Instructions on recharge and rebate withdrawal (RMB)
2025-02-08
Stop loss instructions
2025-02-08
Modify the description of strategic positions
2025-02-08
Common reasons why programming does not work properly
2025-02-08

Online customer service has been launched for trial operation

Announcement 2025-12-24 12:53 Last Updated: 2026-09-18 07:39

Member Related:

  1. You can consult online customer service before and after logging in; new visitors who enter through shared links/scanning codes can also consult. The system will record the invitation relationship, and subsequent registrations will still return to the original promotion code.
  2. You can consult the operation center, independent station administrator or platform technical; please search in the "Frequently Asked Questions" first, and if you still cannot solve it, then transfer to manual work.
  3. Close the browser and enter it again, refresh it to continue the session; chat history is saved daily.

Team/independent station administrator: After logging in, you can open the customer service workbench, and customers under your name will have priority access; platform technology can be transferred when you are not online. Records, transfers, or multi-party sessions can be shared. Independent station administrators can switch customer service capabilities in the background.